Customer Experience

CX360-Omni

Every customer conversation — WhatsApp, email, social, voice and web chat — in one AI-assisted inbox, with a complete 360° view of who you're talking to.

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cx360 · unified inbox

Rina · Order #4821

Where is my delivery?

Budi · Refund request

INSTAGRAM

@dewi · Product question

Hi, where is my delivery? Order #4821

Hi Rina! Your order is out for delivery, arriving by 4 PM today. 📦

✦ AI SUGGESTED REPLY

"Your order #4821 is out for delivery, arriving by 4 PM…"

Capabilities

One inbox for every channel — and the AI to keep up

Unified inbox

WhatsApp, email, Instagram, Facebook, voice and live chat land in one queue. No more tab-switching.

AI-assisted replies

Context-aware drafts, summaries and tone adjustments — agents approve and send in a click.

Smart routing & SLAs

Rules and AI route each message to the right team, with SLA timers and auto-escalation.

360° customer view

Order history, past conversations and CRM data sit beside every chat — no context lost.

Live analytics

Response time, CSAT, volume by channel and agent performance — all in real time.

Chatbots & automation

Deflect FAQs with bots, then hand off to a human seamlessly when it gets complex.

The outcome

Faster replies. Happier customers. Calmer agents.

By bringing every channel together and letting AI handle the repetitive parts, teams resolve more conversations without burning out.

✓Cut first-response time dramatically with AI drafts

✓One queue means nothing falls through the cracks

✓Pairs natively with Gevian CRM for full context

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faster first response

channels, one inbox

more tickets resolved per agent

bot coverage

Ready to unify your customer conversations?

See CX360-Omni handle your real channels in a live walkthrough.

Request a demo Pair it with CRM