Customer Portal
Every request a customer can answer themselves is a request that never reaches the queue. The portal is where that becomes possible — without cutting them off from the people who can help when it does not.
Self-service that stays connected to your helpdesk team.
Customers can submit requests, choose service categories, find answers, and follow ticket progress from one simple portal—while agents continue working in the CX360-One service flow.
- Customer dashboard and ticket history
- Customer Care & ICT Helpdesk service catalog
- Searchable self-service knowledge base
- Transparent status, notifications, and SLAs
What it takes off the queue
A portal earns its place by the questions it answers before anyone is assigned to them. Status checks, "where is my request", the same procedural question asked for the twentieth time — none of those need a person, and all of them cost one when there is nowhere else to ask.
What it does not do is put a wall in front of the customer. A request raised in the portal is the same request in the same queue, governed by Ticketing & SLA exactly like one that arrived by WhatsApp. The portal changes where it starts, not how seriously it is treated.
Related modules
Pick the question your team answers every day.
The portal is worth what it deflects. Bring the request your team handles most often and we will work out whether a customer could have answered it themselves.