CX360-One
A modular AI platform for service and customer operations. It connects conversations, documents, customer data, workflows, knowledge, and operational intelligence across one service loop — from intake through insight.
Explore the platform
About Gevian
A technology company for service operations.
Gevian Global Technology builds products and solutions that help organizations run service and customer operations — from the first interaction through to the insight that improves the next one. We are based in Jakarta and work with organizations across Indonesia.
What we build
OmniQueue
Manage customer queues and service flow with greater visibility and operational control. Direct customers to the right service point, keep queue status visible to staff and customers, record queue activity, and review service performance with operational analytics.
Explore OmniQueueHow we work
We start from a process, not a feature list
The first conversation is about the operation you want to improve and the systems already carrying it. Scope follows from that, which is why a review session produces an agenda rather than a pitch.
Modular, so the first step is not the whole thing
Start with the capabilities the operation needs now and expand later without rebuilding the foundation underneath. A module added in year two shares the same customer context and governance as the one deployed on day one.
Your infrastructure, your boundaries
Cloud, on-premise, or hybrid, including self-hosting inside your own environment. Where customer data lives is a requirement we design around, not a constraint we ask you to relax.
Governance is an input, not an afterthought
Configurable roles, traceable service activity, and service-level controls are part of how the workflow is designed. Specific regulatory and retention requirements are settled during solution design, with your compliance team in the room.
Who we work with
Our lead solution is regulated financial services, where service volume and governance pull in opposite directions and the operating model has to hold both. That is the setting our products have been shaped by most.
It is not the boundary. The same operating loop — intake, understand, resolve, learn — describes service operations in any organization where requests arrive from several directions and someone has to be accountable for the outcome.
Where to find us
Jakarta, Indonesia
Serving organizations across Indonesia, on-site or remote.
info@gevian.id
We reply within 1–2 working days, Monday to Friday, 09:00–17:00 WIB (UTC+7).
Ready for review
Book a review session
Tell us which process to start with.
Send a short note about the processes you want to improve and the systems already in place. We will come back with a scoped review agenda rather than a generic pitch.