CX360-One connects conversations, documents, customer data, workflows, and intelligence — so teams can understand requests faster, resolve them consistently, and operate with control.
Customers move between channels. Documents sit outside the case. Teams repeat work because data, decisions, and accountability live in different systems. Gevian brings the service journey together without forcing every organization into the same operating model.
Gevian builds products and solutions for service and customer operations. Each one stands on its own, and each one is built to give operations teams speed without giving up control.
A modular AI platform for service and customer operations. It connects conversations, documents, customer data, workflows, knowledge, and operational intelligence across one service loop — from intake through insight.
Explore the platformManage customer queues and service flow with greater visibility and operational control. Direct customers to the right service point, keep queue status visible to staff and customers, record queue activity, and review service performance with operational analytics.
Explore OmniQueueOmniQueue is available alongside CX360-One as part of Gevian’s broader service-operations portfolio.
One modular platform supports the complete service loop. Start with the capabilities you need now, then expand without rebuilding the operating foundation.
Capture conversations, requests, and supporting information across every touchpoint.
Apply customer data, knowledge, classification, priority, and risk using rules and AI assistance.
Route work, assign ownership, manage service levels, escalate, collaborate, and keep customers informed.
Turn service activity and outcomes into analytics, trends, and insight for continuous improvement.
CX360-One is the platform. Each module adds a focused capability while sharing customer context, workflows, intelligence, and governance.
Bring customer interactions from every channel into one coordinated service flow, so a request is handled the same way whichever channel started it.
Turn each request into accountable work: recording, ownership, assignment, routing, service targets, escalation, and resolution tracking.
Work on the pattern behind the tickets: group related cases, analyse root causes, record known errors and workarounds, and prevent issues from recurring.
Give teams the customer context, interaction history, and relationship data they need to understand who they are dealing with before they act.
Offer customers a connected self-service experience for submitting requests, finding guidance, tracking progress, and reviewing their service history.
Create one governed source of answers for agents, employees, AI workflows, and customer self-service, so the same guidance reaches every one of them.
Read intent, urgency, classification, priority, and risk indication at intake, then assist routing — inside operational rules your teams define and control.
See service demand, SLA performance, channel mix, resolution trends, and customer outcomes, so operational decisions rest on what actually happened.
Integrate CX360-One with the systems you already rely on, and keep your operating model, data boundaries, and automation choices under your own control.
Apply intelligence to triage, routing, knowledge, and service decisions — within operational rules your teams define. Bring your own provider: Claude, OpenAI, Gemini, Qwen, or Azure OpenAI, with personal data redacted before anything leaves.
Connect channels, customer systems, identity, data, and enterprise services through APIs, webhooks, and events.
Run it in the cloud, on-premise, or as a hybrid — including self-hosting inside your own environment, so customer data stays where you need it.
Your logo, your colours, your application name. Present it to your customers as your own product.
For financial-service organizations, speed cannot come at the expense of governance. CX360-One is designed to support regulated service operations through configurable roles, traceable service activity, service-level management, and deployment choices aligned to your requirements.
Specific regulatory and retention requirements are validated during solution design and implementation.
Our direction is to connect more of the service journey within one platform. These capabilities are planned and are not currently available, and no delivery dates are committed here.
Understand, classify, and extract information from documents as part of the service workflow, so what arrives as an attachment becomes usable context inside the case.
Extend customer context beyond what Customer 360 / CRM covers today, into richer relationship, activity, and opportunity management.
Support the journey from a customer interaction or qualified follow-up into a more structured commercial process, without leaving the platform.
Roadmap capabilities are shared to explain direction, not to form part of any current offer. Tell us which of them matter to your operation and we will be specific about timing during solution design.
A layered architecture separates channels, business services, platform capabilities, and enterprise systems so implementation can remain modular.
Use the review session to align on initial modules, integration requirements, governance, and CX360-One implementation targets.
Send a short note about the processes you want to improve and the systems already in place. We will come back with a scoped review agenda rather than a generic pitch.
Fastest way to reach us. We reply on working days.
info@gevian.idServing organizations across Indonesia, on-site or remote.
Monday to Friday, 09:00–17:00 WIB (UTC+7).